Your customers are already on WhatsApp. Is your company ready to serve thousands of them at the same time?
The standard version is not enough for companies looking to grow without compromising on service quality. With Plusmo's WhatsApp Business Platform, we transform the world's most widely used messaging app into an automated, multi-channel conversational business center.
Manage large volumes of interactions, automate up to 80% of inquiries, and connect each conversation to your CRM securely and robustly. Don't worry about manual management and take advantage of the efficiency, personalization, and conversion that only our WhatsApp automation solution can provide.
WhatsApp Business user companies can communicate with their customers using two types of sessions, each lasting 24 hours from the first message
Sessions Started by Companies Using Default Templates
Notifications
Alerts
Notices
Surveys
Sessions Started by Customers, generally used for customer service care, such as:
Inquiries
Orders
Complaints
Immediate benefits of integrating WhatsApp Business with Plusmo
Plusmo integration allows you to leverage WhatsApp's popularity to achieve concrete results:
Conversational sales and lead nurturing
Convert prospects faster by answering their questions in real time. Use intelligent 24/7 chatbots to qualify leads and send them personalized information (catalogues, prices) without human intervention.
Scalable customer service (multi-agent support)
Allow multiple agents to respond to the same WhatsApp number from a centralized inbox, without relying on a single phone. This dramatically reduces wait times and increases customer satisfaction.
Proactive useful notifications
Send high-priority messages (approved templates) such as payment reminders, appointment confirmations, stock alerts, or shipping updates, using the channel that your customers check instantly.
BOT-automated user responses: lower call center costs and 24x7 availability.
Easy integration with company CRM via API.
Shorter inquiry response times.
Exchange of files, images, videos, contacts, and locations/maps.
High usage in Latin America and Europe: used by over 80% of people.
Enhanced customer retention.
Free for corporate customers.
Encrypted secure communications with data backup.
Addition of default buttons and menus for an easy purchase process.
Integration on an omnichannel platform along with SMS, Facebook Messenger, and Instagram.
Integration on an omnichannel platform along with SMS, Facebook Messenger, and Instagram.
Enhanced user experience and customer engagement..
The Plusmo difference: support and technical excellence
Choosing Plusmo as your integration partner means reducing implementation times and strengthening security. Our platform is designed for fast and stable integration with any CRM, ERP, or e-commerce platform you use (Salesforce, Hubspot, Zendesk, etc.).
In addition, as a certified partner, we guarantee that your account and message templates will be approved in accordance with Meta's policies. Our specialized 24/7 technical support is here to resolve any latency or connectivity issues, ensuring the continuity of your conversational service.
FAQ’S
Frequently Asked Questions
What is the main difference between the WhatsApp Business app and the API?
Is integration with Plusmo secure and compliant with Meta (WhatsApp) policies?
Can I send bulk messages to my customers? What are the costs?
What does “multi-agent management” mean and why is it important?
Do I need to develop or program chatbots?
Contact Us
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