In the digital world, every second your customer spends completing a form is a lost opportunity. Plusmo's KYC Autofill API (KYC Autofill) completely transforms the registration and onboarding process by allowing you to automatically fill out forms with verified and updated data, directly from the most reliable source: the mobile phone operator. Our API eliminates friction, improves user experience, and ensures data quality, all while simplifying the registration process and drastically reducing the number of fields the user must manually complete.
Why do long forms kill conversion?
Research shows that for every extra field in a registration form, the drop-off rate increases. Users hate having to type in repetitive information or search for data such as their identity document or address.
From 5 minutes to 5 seconds
A traditional onboarding process can take several minutes, frustrating the customer and increasing the risk of typing errors that compromise the quality of their data.
With Plusmo's KYC Autofill API, the user only needs to provide their phone number, and after a simple verification step (like an OTP), the system does the rest:
Verified data
Completes fields such as full name, DNI/ID, and address.
Minimal intervention
The user only reviews and confirms the data, instead of typing it.
This not only reduces the registration time to seconds but also guarantees that the data entered is valid and matches the line holder, combining speed and security.
How is a form automatically completed?
The integration of the KYC Autofill API is a backend process that is executed the moment the customer provides their phone number.
The Frictionless Experience Flow
1
Registration starts
The customer begins the onboarding process and provides their phone number (MSISDN).
2
Identity Validation (optional but recommended)
A quick verification is triggered (for example, by sending an OTP or using the KYC Match API) to confirm that the user is the legitimate line holder.
3
KYC Autofill API Call
Your backend application invokes the Plusmo API, requesting the data associated with that phone number.
4
Operator Data Retrieval
The API connects to the mobile operator, which provides the registration data of the line holder (name, DNI/ID, address, etc.).
5
Autofill Form
Your system uses the returned data to automatically complete the form fields.
6
Review and Confirmation
The user simply reviews the automatically pre-completed information and clicks "Confirm".
This mechanism not only speeds up the process but, by using data from a reliable source like the mobile operator, improves the quality and verification of your databases.
Strategic Benefits of the KYC Autofill API for your company
Increased conversion rate
The reduction of user friction directly translates into a greater number of completed registrations and, therefore, greater business growth.
Improved data quality
By using operator-validated data, human error is eliminated, and the consistency of information in your CRM or database is ensured.
Reduced operational costs
Decreases the need for personnel for manual form verification or correction of typing errors.
Superior Customer Experience (CX)
Offers your users a fluid, modern, and pleasant onboarding experience, creating a positive impression from the first contact.
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